Backup247 Encryption Key Recovery Service
In case encryption key for your backup set is lost, you can purchase our encryption key recovery service by engaging our Technical Support to recover the key.
Scope:
Recover an encryption key of a backup set.
Duration:
Typically, during business hours, key will be sent within 15 minutes after successful payment.
Fees:
An upfront payment of $90 + GST is required per Backup set Encryption Key recovery.
FAQ: Best practices for managing encryption key for B247PRO or B247LITE
1. What is the ‘default’ encryption setting of a backup set?
For backup sets created with B247PRO or B247LITE, the default encryption settings of a backup set are:
- Encryption Key: A randomly generated key of 44 alpha numeric characters
- Encryption Key Length: 256 bits
- Encryption Algorithm: AES
- Encryption Method: CBC
Note that for backup account with multiple backup sets, even if the user had chosen to use ‘default’ setting for their backup sets, each backup set will have its own encryption key.
2. Can I change the encryption setting of a backup set?
The encryption setting of a backup set is generated at the backup set creation time and cannot be changed afterward.
3. Can I restore my backup data if I have lost my encryption key?
No, if you have lost the encryption key of your backup set, it will be impossible to restore data from the corresponding backup set.
4. Where is the encryption setting of a backup set saved at?
The encryption setting of a backup set is saved locally on the client computer, at:
~/.obm/config/settings.sys
We would like to stress that it is very very important to keep a record of your encrypting key.
Write down the encryption keys of all of your backup sets.
- Login to the B247PRO/B247LITE user interface
- Click on the Backup Sets tile
- Select the corresponding backup set, then Show advanced settings
- Click on Others, select Unmask encryption key at the bottom of the menu
- Copy the encryption key at multiple locations
