Business Plan T&Cā€™s

  1. All Prices are in AUD & exclude GST
  2. Essential Plan comes with chat/email/phone support, Support hours are Mon-Fri 9.30am to 5pm (EST), excluding public holidays
  3. Weekend and after hours support is charged at $22.5 per 15 minute block
  4. Payment Term ā€“ Direct Debit in advance, month on month. Account gets suspended after 2 missed payments, and data gets deleted after 3 months.
  5. Direct debit dishonour fee of $9.99 will be added next month to cover reprocessing/administration costs due to late payment
  6. Encryption key recovery $99, payment is required in advance
  7. Monthly Cancellation cut-off is 27th of every calendar month
  8. No fractional credit for mid-month/mid-term (annual plan) cancellation due to change of mind
  9. For large backup, Data seeding costs $55. Customer needs to ship hard drives to our Melbourne DC as is responsible for relevant postage. Loan hard drive requires refundable $200 deposit